Refund policy
Return & Refund Policy
At Literally Atelier, we take pride in creating thoughtfully designed products and want you to love every purchase. Please review our policy before placing your order.
Returns
We do not accept returns for change of mind, incorrect purchases, or personal preference.
Returns are accepted only if the item you received is defective or if you received the wrong item.
To request a return, you must contact us within 5 days of receiving your order at hello@literallyatelier.co.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and its packaging
Claims submitted after 5 days of delivery may not be eligible for review.
Exchanges
We are happy to accommodate a color change only if your order has not yet shipped.
Once an order has been shipped, we are unable to make changes or process exchanges for a different color or style.
Sale & Clearance Items
All sale, promotional, and clearance items are final sale and cannot be returned or exchanged.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery. Once your claim has been reviewed and approved, we will provide a replacement or another appropriate resolution.
Refunds
Refunds are issued only for approved claims involving defective or incorrect items when a replacement is not available or another resolution is not appropriate.
Approved refunds will be processed to the original payment method. Please allow 5–10 business days for your financial institution to post the refund after it has been issued.
Contact Us
If you have any questions about your order or this policy, we’re happy to help.
Email: hello@literallyatelier.co